Anthem, Inc. Transportation Delivery Coordinator in West Palm Beach, Florida
SHIFT: Day Job
Your Talent. Our Vision. At Pasteur, a proud member of the Anthem, Inc. family of companies, it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.
This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.
This position is responsible for providing continuous support and information to customers, drivers, pharmacists, and techs regarding the status of pharmacy orders.
Liaison to customers and Pharmacy staff, ensuring timely and accurate delivery of all packages.
Answers inquiries regarding deliveries.
For non-delivery related questions, refer to appropriate department.
Assists in maintaining correct documentation of customers Financial Assistance Applications.
Contacts customers to advise on status of deliveries.
Communicate with drivers on any delivery status change and/or pertinent information impacting deliveries.
Ensure all packages are sent out to be delivered.
Assists in maintaining all delivery record.
Maintains a clean and safe workspace and environment.
Comply with company procedures, rules and regulations while performing duties.
Communicates effectively with other staff to achieve positive customer outcomes.
Assists customers, family members or other clients with concern and empathy; respect their confidentiality and privacy and communicate with them in a courteous and respectful manner.
Maintain Confidentiality of customer medical records in accordance with state and federal laws.
Ensures compliance with all HIPAA, OSHA, and other federal, state, and local regulations.
Participates in meetings, training, and in-service education, as required.
High School diploma or GED equivalent from an accredited institution.
1-2 years of customer service/relations required.
Previous experience in pharmacy environment and pharmacy terminology preferred.
Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and has been named a 2019 Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.