Anthem, Inc. Concierge Service Associate in New York, New York
SHIFT: Day Job
Concierge Service Associate
The Concierge Service Associate is responsible for assisting national marquee client(s) with the Anthem at Your Service Model.
Primary duties may include, but are not limited to:
Understands and communicates the benefit design packages to members as defined by employer at their on-site locations.
Interacts with members in a multi-channel environment verbally (e.g., chat, telephone, face to face, video chat) and in written form to ensure appropriate engagement is achieved.
Is fully versed in and can explain plan benefit design, resolves claim, benefit, and enrollment issues while making a connection during the contact.
Provides updates based on an agreed upon timeframe.
Assists in increasing member's engagement into appropriate programs and offerings.
Is a resource and educator on health care related inquiries.
Requires a high school diploma.
5+ years of experience in customer service, including excellent multi-channel communication and problem solving skills; or any combination of education and experience, which would provide an equivalent background.
Medical Terminology certification required.
Experience in successful resolution of high level/sensitive customer service issues preferred.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.