Anthem Inc. Medical Jobs

Job Information

Anthem, Inc. Operations Expert - Remote in Montebello, California

Description

SHIFT: Day Job

SCHEDULE: Full-time

This position will work virtually. Working virtually is defined as working from home daily with some periodic requests to meet at a local Anthem office for specific training, team engagement, equipment pick-up or support if associates have ongoing IT issues.

Responsibilities:

Responsible for providing technical direction, guidance and resources to claims, customer service, or membership associates on a day-to-day basis.

Primary duties may include, but are not limited to:

  • Serves as a first line resource for operation associates for workflow and technical related processes; provides operational training

  • Assists associates by answering day-to-day technical questions

  • Encourages a teamwork environment

  • Monitors inventory to ensure workflow remains uninterrupted

  • Handles complex case research and resolution

  • Reviews, interprets and maintains records of service level, quality, accuracy, and productivity

  • Reviews department policy and procedure manuals for accuracy

  • Works with training department to ensure procedures and policies are accurate and complete.

Qualifications

Minimum Requirements:

  • Requires HS diploma or equivalent and a minimum of 5 years related experience and a minimum of 3 years of experience and expertise with company relevant automated processing systems; or any combination of education and experience which would provide an equivalent background.

  • For URAC accredited areas the following applies: Requires strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

Preferred Qualifications:

  • Previous leadership experience preferred.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.

REQNUMBER: PS56637

DirectEmployers