Anthem, Inc. Mgr Reg Clinical Operations (Los Angeles, CA) PS37392 in Los Angeles, California
SHIFT: Day Job
Your Talent. Our Vision. At CareMore, a proud member of the Anthem, Inc. family of companies specializing in providing senior Americans a complete and pro-active health care experience, it’s a powerful combination. It’s the foundation upon which we’re creating greater access to care for our members, greater value for our customers and greater health for our communities. Join us and together we will drive the future of health care.
CareMore is a rapidly growing value-based, full-delegated health delivery system which takes risk for Medicare Advantage patients in the 12 states across the US. Currently, CareMore serves about 50,000 patients in SoCal.
Location: Southern California
The Regional Manager, Clinical Operations will oversee a team of six Office Managers and front-line medical assistants for ten Outpatient Medical Care Centers which provide Primary Care, Specialty Care, and additional services for our Medicare Advantage population. This position will be an accountable operations leader for key performance and quality metrics such as STARS performance, high risk panel management, patient experience, employee development and retention, and patient access.
This position will manage over a territory that spans across the north Los Angeles County from the South Bay and West LA, to the San Fernando Valley, and east including downtown Los Angeles to West Covina.
Primary duties may include, but are not limited to:
Have direct accountability for the multi-site operations within the territory and be part of a larger cross-functional leadership team managing the region’s performance.
Work with the Central Operations Excellence team in order to roll-out national initiatives at the regional level.
Provides leadership to and oversight of clinical operations staff.
Monitors compliance, implements corrective actions, and provides training on processes, procedures and workflows.
Supports the clinical operations team in the development and establishment of care centers in expansion markets.
Develops and implements protocols, policies, and procedures directly associated with Care Center operations.
Hires, trains, coaches, counsels, and evaluates performance of direct reports.
Requires a BA/BS degree.
6 years of experience in managing a large medical practice with multiple locations, including experience in an outpatient healthcare setting; or any combination of education and experience, which would provide an equivalent background.
MBA/Masters in Health Administration preferred.
People management experience strongly preferred.
Experience such as leading multi-disciplinary project teams is highly desired.
Familiarity and comfort with matrix management structure.
Experience with delivering quantifiable performance improvement on dimensions of ambulatory care delivery; leading and mentoring diverse teams;
For CareMore business units, satisfactory completion of a Tuberculosis test is a requirement for this position.
Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran.