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Anthem, Inc. Systems Analyst Advisor in Lawndale, California


SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.

Systems Analyst Advisor (PS43384)

Job Description:

Seeking a System Analyst Advisor with strong experience in clinical applications and with a good understanding of EMR concepts and clinical workflows. The analyst would also have a broad range of experience in new implementations, upgrades, assessments, system integration, application support, testing and reporting. Primary duties may include, but are not limited to:

  • Responsible for defining and managing the scope of Systems projects.

  • Supports elicitation/development of high-level and detailed business requirements/user stories for large- to program-level efforts using agile methodologies.

  • Facilitate Iteration Planning Initiatives with the Product Owner and Scrum Team

  • Collaborate with Product Stakeholders and help facilitate proper business engagement within an assigned Scrum team

  • Proactively works with stakeholders to identify future system opportunities and enhancements.

  • Perform Gap Analysis between current state and future state.

  • Develop and define use cases.

  • Serves as technical subject matter expert.

  • Plans and develop product roadmap

  • Provides the link between the technical and business views of the system by ensuring that the technical solutions being developed will satisfy the needs of the business.

  • Create and refine User Stories and Epics within the Backlog

  • Builds and maintains strong relationships with Business, Enterprise Data Science & IT partners.

  • Manage upstream and downstream dependencies (i.e. blockages) for stories within a backlog

  • Define and refine Acceptance Criteria for user stories

  • Facilitates and/or participates in Story Mapping efforts

  • Facilitates and/or participates in Journey Mapping efforts

  • Embrace a Lean-Agile mindset

  • Strategic partner with various business areas and business/IT partners to understand their needs and pain points

  • Develop end-to-end process flows


Requires Bachelor’s degree in related field; certifications in BA, BSA, and Project Management preferred; 8 or more years’ experience with leading requirements development efforts; or any combination of education and experience, which would provide an equivalent background.

  • Working knowledge of healthcare, health plan operations, EMR, HEDIS/Stars, Risk adjustment, data management processes and systems, AI preferred.

  • Excellent written, oral and interpersonal communication skills a must.

  • Knowledge of a variety of technologies and/or the ability to understand solution dependencies and manage solution integration required.

  • Strong knowledge and experience with Agile tools such as Jira/Kanban boards and training in facilitation preferred.

  • Needs to be self-driven with a desire to excel in everything.

  • Experience working with Clinical teams, Doctors, Nurses, Case Managers etc a big plus.

  • Be proactive and reactive to constant change. See the big picture and yet work through all the fine details needed.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) + match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. An Equal Opportunity Employer/Disability/Veteran.

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and has been named a 2019 Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.