Anthem, Inc. Customer Care Representative I in Las Vegas, Nevada
SHIFT: Day Job
Customer Care Representative I Location: Las Vegas, NV
The Customer Care Representative I is responsible for responding to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims. Proficient in all basic customer service areas performs some but not all types of moderately complex function. Must be able to successfully perform all the duties of the Customer Care Representative. Primary duties may include, but are not limited to: • Analyzes problems and provides information/solutions. • Operates a PC/image station to obtain and extract information, documents information, activities, and changes in the database. • Thoroughly documents inquiry outcomes for accurate tracking and analysis. • Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. • Researches and analyzes data to address operational challenges and customer service issues. • Provides external and internal customers with requested information. • Proficient in all basic customer service functions. • Receives and places follow-up telephone calls / e-mails to answer customer questions. Inquiries may also be on a walk-in basis. • May require deviation from standard practices and procedures with the assistance of a computerized system. • Seeks, understands, and responds to the needs and expectations of internal and external customers. • Required to meet department goals and expectations We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.
• . Requires a HS diploma or equivalent;1-3 years of the company's experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background. For URAC accredited areas the following applies: Requires strong oral, written, and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.