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Anthem, Inc. Director Service Operations in Colorado Springs, Colorado


SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision. At Beacon Health Options, a proud member of the Anthem, Inc. family of companies, it’s a powerful combination. It’s the foundation upon which we’re creating greater access to care for our members, greater value for our customers and greater health for our communities. Join us and together we will drive the future of health care.

For more than 30 years, Beacon Health Options has changed the way people live with behavioral health conditions. Today, we are the undisputed leader in behavioral health management, serving 37 million people across all 50 states. At Beacon, our mission is to help people live their lives to the fullest potential. Beacon offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care.

Director Service Operations - Beacon Colorado

Responsible for developing the strategic vision, goals, objectives, policies and decision making for the organization related to performance and operational issues. Provide management and leadership to Service Experience to drive results and achieve targeted goals.

Primary duties may include, but are not limited to:

  • Accountable for claims and/or member services and may also be accountable for adjustments, provider database, provider service and member service for local group membership.

  • Host service and individual member service will also be a part of this leadership role.

  • Develop and implement short and long-range vision that will enhance internal operating efficiency, identify synergies across lines of business and bottom-line accountability.

  • Identify and address root causes and primary trends in order to initiate plans for correction and improvements.

  • Establish plans to enhance operational collaboration and shared goals in order to achieve a high performing, cross-functional team.

  • Responsible for financial planning/budget programs and the coordination of operations expenses.

  • Develop and ensure the continued effectiveness of financial reporting, planning and infrastructure.

  • Lead re-engineering and other organizational improvements designed to increase efficiency, improve service and strengthen departmental relationships.

  • Promote continuous quality improvement throughout the organization.

  • Hires, trains, coaches, counsels, and evaluates performance of direct reports.



  • Requires a BA/BS degree in a related field and a minimum of 9 years of Services Operations experience; and a minimum of 5 years of management experience in healthcare operations with, process improvement, or planning experience; or any combination of education and experience which would provide an equivalent background.

    Preferred Qualifications

  • Master’s of other advanced degree

  • Experience in Provider Relations

  • Prior Account Management experience

  • Ability to travel within the State of Colorado

  • Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

    Applicable to Colorado Applicants Only

    Annual Salary Range*: $136,400- $ 170,500

    Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

    We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.

    REQNUMBER: PS60231