Anthem, Inc. Behavioral Health/EAP Consultant I in Buffalo, New York
SHIFT: Day Job
Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.
This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health care companies and a Fortune Top 50 Company.
The Behavioral Health/EAP Consultant I is responsible for providing 24/7 Behavioral Health and Employee Assistance services to up to approximately 10 million lives.
Location: Remote based
Hours: Monday, Tuesday, Friday 4:00pm-12:30am EST; Saturday and Sunday 12:00am-8:30am EST
Primary duties may include but are not limited to:
Supports Employee Assistance Program (EAP) service department by responding to initial customer contacts and request for services; receives client request, assesses situation, determines appropriate course of action.
Provides telephone and or on-site support for crisis intervention, assessment, short term problem resolution and referral to appropriate provider(s).
Manages Critical Incident Stress Debriefing requests.
Assesses members and assists them in accessing behavioral healthcare benefits available under their health plan.
Manages shared mailbox that is used by clients and external vendor to forward information that must be reviewed and placed in documentation system.
Requires Bachelor’s degree and minimum of 3 years of direct psychiatric and/or substance abuse experience; or any combination of education and experience, which would provide an equivalent background.
Current unrestricted license such as (but not limited to) LPC, LCSW, LMFT, or LMHC in applicable state(s) required.
Must be willing to work most holidays.
Prior experience within a call center environment.
Previous EAP experience a strong plus
Able to work independently / autonomously
Strong computer proficiency with MS Office
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.