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Anthem, Inc. Account Management Executive Advisor in Atlanta, Georgia

Description

SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision. At Beacon Care Services, a proud member of the Anthem, Inc. family of companies, it’s a powerful combination. It’s the foundation upon which we’re creating greater access to care for our members, greater value for our customers and greater health for our communities. Join us and together we will drive the future of health care.

Beacon Care Services is a part of Beacon Health Options, a leading behavioral healthcare company. We provide compassionate mental health care in convenient and familiar community locations where people live, work, and shop. Our licensed clinicians provide counseling and other behavioral health care services direct to consumers where and how they need it. At Beacon, our mission is to help people live their lives to the fullest potential.

Reporting to the Director I of IT, Business Relationship (BRM), the Account Management Executive Advisor will be a key information technology leader within Beacon Health Options, and located in one of Beacon’s key client market locations. The role will serve as an IT liaison between internal and external stakeholders. This position provides a unique opportunity to join a high profile department and energetic team that is creating and transforming how IT interacts with our stakeholders.

To surface, stimulate and shape business demand of IT products and services to gain optimum business value on behalf of external and internal IT business stakeholders. Develop a trusting and strategic partnership, and offer consultative support to all IT business stakeholders. Continuously seek opportunities to support strategic transformation in planning, implementing, and evaluating better business practices to produce strong program results and meaningful outcomes.

Duties and Responsibilities include but are not limited to the following:

  • Serve as a “trusted advisor,” and function as a liaison with all IT business stakeholders.

  • Understand and anticipate direction of stakeholders’ needs, identify opportunities and make recommendations to support the desired future state.

  • Collaborate with stakeholders to confirm all IT contractual/regulatory requirements are met, align with Beacon’s change management process and support the negotiation of clients’ cost share of requested work.

  • Work with the IT Director to facilitate alignment between business stakeholders and IT enablement, providing cross-department visibility into demand, operational support, budget/resource allocation, enterprise solutions, and execution of key projects.

  • Monitor, and provide oversight for resolution of any IT escalated issues; and offer visibility on mitigation plan, status, challenges, etc. to all stakeholders as appropriate.

  • Participate and contribute in IT business stakeholder meetings.

  • Maintain demand process for new business requests and collaborate with stakeholders to develop the business case, project charter, and steer the requests through the early phases of approval.

  • Collaborate with the IT Director to act as the IT subject matter expert of IT (Corporate and local) portfolio and ensure all requests and projects align with IT and Beacon’s strategy.

  • Address business demand by capturing high-level technology requirements and strategic objectives.

  • Provide oversight of technology support staff and services at the assigned Beacon location; and collaborate with Corporate IT resources to monitor end-user requests through completion.

  • Develop and enhance relationships with key business stakeholders, actively manage expectations & monitor satisfaction levels.

  • Act as an advocate on behalf of the IT business stakeholders to ensure the IT organization is aware of key business priorities and needs.

  • Promote business knowledge of IT process, roles and procedures to ensure the best possible outcome.

  • Work with, and on behalf of, the IT Director as the strategic interface with all areas within the IT organization (i.e. Software/Web Development, EDI, Security, Technology Services, BI) for the purpose of business-IT strategy development, solution discovery, service management, risk management and relationship management.

  • Provide the internal and external with strategic consulting level support and guidance on the IT portfolio and key IT initiatives.

  • Identify and advocate recommendations for solution options in conjunction with the IT strategy analysts or other IT subject-matter-experts.

  • Ensure the IT solutions support the organization’s short-term and long-term business goals/strategy and align with IT strategy.

  • Maintain current knowledge of company strategic objectives, product offerings, platform/system enhancements, and any industry, legislative, or regulatory changes that may impact the IT portfolio of products and services.

  • Clearly and effectively, communicate decisions, priorities and relevant project information to appropriate levels of staff regarding service requests, projects and initiatives.

  • Serves as the liaison to regional and/or corporate security and facilities management services/contracts

  • Provides IT business stakeholders with support during change management activities, IT annual planning and budget process.

  • Demonstrate strong leadership skills and abilities and develops those qualities in their management team through candidate selection, effective onboarding training, goal setting and mentorship, as well as the ability to make course corrections when needed to get an individual or team back on track. Responsibilities also include opening doors, making introductions and clearing roadblocks, ensuring effective collaboration with other key stakeholders, mentoring individuals to increase knowledge, skills & abilities in order to build bench strength and succession plans.

  • Knowledge of and compliance with Beacon policies, procedures and company-sponsored annual programs such as compliance training, performance reviews and merit planning.

  • Negotiate, listen, mitigate conflict, build alliances and achieve desired results using strong interpersonal and diplomacy skills.

  • Work closely with others on intangible issues across organizational and business-entity boundaries.

  • Lead, plan and/or perform special projects and other duties as assigned and required.

Qualifications

Requires BA/BS degree in relevant field; minimum of 9 years experience in any of the following: coaching, mentoring, monitoring and measuring Information Technology process, tools and standard practices; or any combination of education and experience, which would provide an equivalent background. Master Degree preferred. Relevant certification in applicable domain, such as Project Mgmt, Quality, Availability and Reliability is preferred. Strong understanding of portfolio management methodology, tools and processes preferred. Experience in any of the following preferred: healthcare industry, corporate strategy, capacity planning, data architecture and modeling, database design and management, systems security or quality assurance.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.

REQNUMBER: PS53843

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